Bajiwala Privacy Policy — How We Protect Your Data

Bajiwala ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy describes how bajiwala collects, uses, stores, and shares your personal information when you access our website, create an account, or use any of our services.

By registering an account or continuing to use the bajiwala platform, you acknowledge that you have read and understood this policy. If you do not agree with how we handle your data, please do not use the platform and contact us to close any existing account.

Bajiwala collects personal data in several categories depending on how you interact with the platform. Below is a clear breakdown of what we collect and why each category is necessary.

Bajiwala collects your personal data through the following channels:

• Direct input: Information you provide when registering, completing your profile, making deposits, or contacting support.
• Automated collection: Technical and usage data collected automatically when you browse or use the platform, including via cookies and server logs.
• Payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, and other payment processors when you make a deposit or withdrawal.
• Identity verification services: Data returned from third-party KYC providers when we verify your identity documents.
• Game providers: Gameplay data such as bet history and session activity shared by our game software partners.

Bajiwala does not purchase personal data from data brokers or any other external sources. All data we hold about you originates from your direct interaction with the platform or from service providers acting on our behalf.

Every piece of data bajiwala collects is used for a specific, legitimate purpose. We do not process your data in ways that are incompatible with the reasons it was originally collected. Here is how your data is used:

• To create and manage your bajiwala account and verify your identity.
• To process deposits, withdrawals, and resolve payment disputes.
• To detect and prevent fraud, money laundering, and unauthorised account access.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) requirements.
• To provide customer support and respond to your queries.
• To send you account-related notifications such as transaction confirmations and security alerts.
• To send promotional communications, but only if you have opted in to receive them.
• To monitor gameplay patterns for responsible gaming purposes.
• To improve the bajiwala platform based on how players use it.

Bajiwala processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to provide the services you signed up for, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including identity verification and anti-money laundering regulations.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services — where these interests are not overridden by your rights.
• Consent: Processing for marketing communications, where you have explicitly opted in. You may withdraw consent at any time.

Bajiwala does not sell your personal data. However, we do share data with carefully selected third parties where necessary to operate the platform. All third-party partners are contractually required to handle your data securely and only for the purposes we specify.

• Payment processors (bKash, Nagad, Rocket): To process your deposits and withdrawals. They receive only the data needed to complete the transaction.
• Identity verification providers: To verify your identity documents as part of our KYC process.
• Game software providers: To deliver games on the platform. They may receive anonymised gameplay data.
• Fraud prevention services: To detect and prevent fraudulent activity on your account.
• Regulatory authorities: Where legally required, bajiwala may disclose data to law enforcement or regulatory bodies.

Bajiwala uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit the site.

The types of cookies bajiwala uses:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Analytics cookies: Help us understand how players navigate the platform so we can improve it. Data collected is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences, such as language or display options.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use the platform properly.

Bajiwala retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five years after account closure, as required by financial regulations.
• Transaction records: Retained for a minimum of five years to comply with anti-money laundering obligations.
• Identity documents: Retained for the period required by applicable KYC regulations, typically five years after the end of the business relationship.
• Support communications: Retained for up to three years to assist with dispute resolution.
• Technical and usage data: Typically retained for up to 24 months, after which it is anonymised or deleted.

When data is no longer required, bajiwala securely deletes or anonymises it so it can no longer be linked to you.

Bajiwala takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for sensitive data including identity documents and financial records.
• Access controls ensuring only authorised staff can access personal data, on a need-to-know basis.
• Regular security audits and vulnerability assessments of our platform infrastructure.
• Fraud detection systems that monitor for unusual account activity in real time.
• Staff training on data protection and privacy obligations.

You have the following rights regarding your personal data held by bajiwala. To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe.

Bajiwala is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has created an account or provided personal data to bajiwala, please contact us immediately at [email protected].

Upon receiving such a report, bajiwala will promptly investigate, close the account, and delete any associated personal data in accordance with our data retention obligations.

Bajiwala may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification before the changes take effect.

The updated policy will always be available on this page with a revised "last updated" date. We encourage you to review this page periodically. Continued use of the bajiwala platform after changes are published constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how bajiwala handles your personal information, please get in touch with our team.

Email: [email protected]

Our support team is available 24/7 and will handle all privacy-related requests with care and confidentiality. For general questions, you may also find answers on our FAQ page.